{"xsrfToken":"c59089db22eeff9de0788738cc3b66cf4de2ea13_lout","branding":{"id":"3","key":"ccsi","name":"Craft Communication Services Inc.","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#1a294f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#2c4073","headerLinkHoverBGColor":"#2c4073","headerBadgeColor":"#2c4073"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ccsi","projectId":10002,"serviceDeskId":3,"name":"Craft Communication Services Inc.","description":"<p>Welcome! You can raise a request for Craft Communication Services Inc. using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"41","name":"Add-On Service Request","descriptionHtml":"","callToAction":"Add-On Service Request","introHtml":"<p>This is a service request for existing customers to add more equipment or cables onto an existing system previously installed by Craft Communication Services.</p>","icon":10578,"iconUrl":"https://craftcommunication.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[11],"key":""},{"id":"43","name":"Introductory Call","descriptionHtml":"<p>Please fill in all required fields and give us a brief description of what service(s) your company offers, the area(s) you service, and your expectations of Craft Communication Services. Thank you!</p>","callToAction":"Introductory Call","introHtml":"<p>This is a request form for HealthCare Management Facilities and IT Management Facilities who are interested in partnering with us. Please send in a request to chat with a Sales Representative and/or the CEO of Craft Communication Services.</p>","icon":10531,"iconUrl":"https://craftcommunication.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[11],"key":""},{"id":"39","name":"New Service Order Request","descriptionHtml":"","callToAction":"New Service Order Request","introHtml":"<p>This is a request for a brand-new service such as Computer/Voice Cabling &amp; System Installation. This request would be made even if you are an existing customer, but you need a new system installed.</p>","icon":10578,"iconUrl":"https://craftcommunication.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[11],"key":""},{"id":"40","name":"Technical Support","descriptionHtml":"<p>This request form is for existing customers that need something fixed on a system that has already been installed by Craft Communication Services.</p>","callToAction":"Technical Support","introHtml":"<p>This is a service request for existing customers that have an issue with a system(s) installed by Craft Communication Services.</p>","icon":10578,"iconUrl":"https://craftcommunication.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[11],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://craftcommunication.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"12":[33],"11":[43,41,40,39]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCSI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2JlNTg1My0xNjlmLTQ4MmQtOTQ2OS1kNzY3NTllZThkMmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0NzY0ODAsIm5iZiI6MTc0NDQ3NTI4MH0.IlRUku91klCs_AAw3kbtesRsZdEO6Q1E3zaRjzg9GWE","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"e3be5853-169f-482d-9469-d76759ee8d2a","tokenDurationInMins":20}},"reqCreate":{"id":39,"projectId":10002,"form":{"name":"New Service Order Request","descriptionHtml":"","callToAction":"New Service Order Request","intro":"<p>This is a request for a brand-new service such as Computer/Voice Cabling &amp; System Installation. This request would be made even if you are an existing customer, but you need a new system installed.</p>","instructions":"","icon":10578,"iconUrl":"https://craftcommunication.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10068","fieldConfigId":"10171","label":"Name of Requestor","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["New Service Order Request"]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10070","fieldConfigId":"10173","label":"Company Name & Service Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10069","fieldConfigId":"10172","label":"Best Contact Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10071","fieldConfigId":"10174","label":"Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10072","fieldConfigId":"10175","label":"Services","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"Computer/Voice Cabling & System Installation","selected":false,"children":[]},{"value":"10111","label":"Security Cabling & System Installation","selected":false,"children":[]},{"value":"10112","label":"Access Control Cabling & System Installation","selected":false,"children":[]},{"value":"10113","label":"Audio-Visual Cabling & System Installation","selected":false,"children":[]},{"value":"10114","label":"Conference Cabling & System Installation","selected":false,"children":[]},{"value":"10115","label":"Other","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional Information or for \"Other\" Services Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/39","calendarParams":{"firstDay":0,"date":"2025-04-12T12:28:00-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2JlNTg1My0xNjlmLTQ4MmQtOTQ2OS1kNzY3NTllZThkMmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0NzY0ODAsIm5iZiI6MTc0NDQ3NTI4MH0.IlRUku91klCs_AAw3kbtesRsZdEO6Q1E3zaRjzg9GWE","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"e3be5853-169f-482d-9469-d76759ee8d2a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=craftcommunication","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c59089db22eeff9de0788738cc3b66cf4de2ea13_lout","baseUrl":"https://craftcommunication.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://craftcommunication.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e3be5853-169f-482d-9469-d76759ee8d2a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d4b10a2f75dd4eea8dc7591913b38725","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}